This week’s Bar View guest author is Nicole Black. The opinions expressed in this piece are those of the author and are not intended to represent those of the MCBA or its board of trustees.
By Nicole Black, Esq.
In the 21st century, technology has changed at an incredible rate. Sometimes the pace of change can seem overwhelming, especially for lawyers trying to manage their busy practices. Learning about and implementing new technologies into law practices can often be a difficult task–one that is complicated by ethical obligations which require that clients’ confidential information remain secure.
The good new is that there are steps you can take to increase your firm’s cybersecurity. Here are a few tips to get you on the path to having a more secure law firm.
1. Update your law firm’s software regularly
It’s imperative to update your software regularly in order to ensure that it is secure. Software updates often fix known security issues and if you fail to update your software, you may be unknowingly exposing all of your law firm’s data. That’s why it’s recommended that you enable automatic software updates for your firm’s software. And if you use cloud-based software for your law firm, you’re in luck! Your cloud-based software provider will automatically update your law firm software, ensuring that it is always up-to-date and secure.
2. Use secure communication tools
In the mid-90s, email was given the green light by legal ethics committees and lawyers began to use email to communicate confidential information to clients. That was then, this is now. Although it still is ethically permissible for lawyers to use email to share information that is not particularly sensitive, email is nevertheless outdated and unsecure by today’s standards.
Fortunately, there are far more secure alternatives these days when it comes to communicating with clients. Whether it’s using the client portals built into law practice management software, encrypted email, or using encrypted voice communication tools, you now have more secure options for sharing confidential client information.
3. Make sure to use encryption
Speaking of encryption, make sure to use it for every type of communication, across all of your devices. One option is to use Whats App for communicating with clients since it offers encrypted text and voice communications. Message on your iPhone is also encrypted and is more secure than traditional SMS messages. Similarly, Facetime on your iPhone provides encrypted voice communication features.
4. Ensure your mobile devices are secure
Finally, make sure to secure your mobile devices. For starters, always password protect your devices. Also, consider using a password manager such as LastPass to allow you to increase the complexity of passwords used while simultaneously increasing security. And last, but certainly not least, enable features on your devices that allow you to remotely wipe data from them should they be misplaced or stolen.
Nicole Black is a Rochester, New York attorney and the Legal Technology Evangelist at, a law practice management software company. She is the nationally-recognized author of “Cloud Computing for Lawyers” (2012) and co-authors “Social Media For Lawyers: The Next Frontier” (2010), both published by the American Bar Association. She also co-authors “Criminal Law in New York,” a Thomson West treatise. She writes a weekly column for The Daily Record, has authored hundreds of articles for other publications, and regularly speaks at conferences regarding the intersection of law, mobile computing and Internet-based technology.